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We warrant our products for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. "Defects", as used in this warranty, are defined as imperfections in material or workmanship that will impair the use of the furniture or product.
This does not include small cracks or end grain checking which are natural occurrences and do not affect the strength or integrity of your furniture. Once delivery has been accepted, the customer is responsible for cleaning and caring for the furniture, we do not accept responsibility for dirt, bird droppings, stains, grease marks, and any mould or mildew growth that occurs after the delivery of your furniture and cushions, this includes oil stains on the furniture, and any oil that may transfer from the furniture to the cushion, and any other surface such as patio flooring, or other furniture or clothes. Any damage due to neglect will void this warranty. Should you find a defect in material or workmanship in any part or component, we will repair or replace the furniture, subject to terms and conditions. If a replacement is necessary, we will replace the faulty item with the exact item only, subject to availability. Where we no longer hold the item in stock, or the item has been discontinued, we will replace it with an item of similar construction and quality.
Under this warranty, we are unable to exchange goods that have been treated, painted, modified or dismantled in any way, or bespoke items, this also includes free gift items. In these cases, we would repair any damage covered by this warranty. Each piece of furniture supplied is warranted as an individual entity, should any piece of a set of furniture become faulty we will repair or replace the said piece of furniture. The customer does not qualify for the set of furniture as a whole to be exchanged under this warranty. Cushions that have been machine washed are not warranted.
Please be advised that this warranty does not cover items shipped outside Australia.
This warranty applies to products purchased for private, domestic and residential use only. We do not offer a commercial warranty. This warranty does not apply to any product used in a commercial, contract, hospitality, rental, hire or otherwise non-domestic or public setting, and will no longer apply to any product that is put into such use. This limitation applies to this warranty only. It does not limit, and has no effect on, your rights under the Australian Consumer Law, which apply regardless of how the goods are used.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you by this warranty are in addition to your rights and remedies under the Australian Consumer Law. Nothing in this warranty limits, restricts or modifies those rights and remedies.
How to make a claim
Should you wish to claim under this warranty, please email us images of the damage together with your order details, including proof of purchase.
We will endeavour to acknowledge your email within two working days and will try to resolve your issue as quickly and effectively as possible.
You are responsible for any expense you incur in making a claim under this warranty, such as the cost of sending us photographs or of returning an item to us where we have agreed that a return is required. Where a claim is accepted, we will meet the cost of the repair or the replacement item.